This was posted on our discussion board earlier in the week:
I received a call today from another agency posing as the "Jobcentre", "Hi, I am calling from the jobcentre, I wanted to ask you a few questions about your vacancies. Can you please tell me which client these vacancies are for, do you have contact details for them"
My colleague who initially took the call pointed out he thought it was another agency, as normally they would say "I am ..........calling from West End Job centre, I am calling about your vacancies, reference etc", they never ask you to let them know of client names or details, as the name is already entered with postcode on employer direct.
I asked this person, which jobcentre and which reference, he was unable to provide this, I also informed them as the "jobcentre" they should already have the name of the client.
I confronted him and said I know your calling from another agency, by this time my colleague had done 1471 and we now know of their name etc. He called me a tw*t and hung up.....
I called the agency and spoke to the director, he informed me that he is not going to stop his staff from getting jobs in, which I don't have a problem with that but posing as the jobcentre and contacting other agencies is unprofessional, let alone desperate and why not call clients direct like the rest of us. I told him I would inform the REC, he replied with I don't give a $h*t as he's not a member.
It's got a fair bit of response both on the forum and via Twitter.
When I first read the post my thoughts were that it was just another example of why recruitment has the bad reputation it does. This sort of activity doesn't particularly surprise me, although, like the person who posted the thread I've never heard of this exact type of call to trawl for leads. When I first worked in recruitment in the early 90's the consultants would scour The Sunday Times and Grocer magazine and phone up all the agencies advertising "blind" vacancies (ie, not naming the client), pretending to be a candidate interested in the role. I always thought it was pretty standard practice.
I doubt, even back then, that many agencies fell for this and that it was a pretty futile practice but I understand why for many it became a standard Monday morning activity. To be still doing this type of thing, and so ineptly, makes me wonder why we haven't moved on. Perhaps recruitment is always going to have the "bottom feeders" who don't have the intelligence and skills to source their own vacancies and hope to survive off the scraps of others. If they aren't able to construct a simple lie and forget to conceal their phone number then they aren't likely to be a major threat to any half decent agency.
However, they do continue to give our industry a bad name. As someone else pointed out it's not surprising that a consultant with tough targets is prepared to try anything to get a vacancy - what's more disappointing is that a manager of an agency would consider this to be fair business practice.
Come on - create a decent service offering, get together some USPs, train your staff (why not take a peek at our UK Recruiter Plus offering!) and have them hitting the phones calling corporates rather than other agencies.